Retail store losing customers to a confusing digital presence
The problem
Customers couldn't easily find products or reach the store, so they gave up and messaged competitors instead.
Our approach
Rebuilt their digital presence around three tasks customers actually came to do, added a WhatsApp-first contact flow, and simplified the path to two steps max.
Illustrative outcome
Faster load times, a clearer path to purchase, and a contact channel customers were already comfortable using.